Our store accepts returns and exchanges without reason within 30 days.
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Terms of Service

 

Havenestilo Terms of Service applies to the operations of our online store (hereinafter referred to as “we”) and governs the use of the website, purchases, deliveries, and related services. By using our store, you agree to comply with these terms.

1. Introduction and Scope

These Terms of Service outline the rules and responsibilities for using our online store. They apply to all users visiting, browsing, or making purchases from the store. The terms ensure clarity on rights, obligations, and expectations.

2. User Account and Website Responsibilities

  • Users are responsible for maintaining the confidentiality of their account credentials.

  • All actions performed through a user account are the responsibility of the account holder.

  • We are not liable for any damages or losses resulting from unauthorized access or misuse of accounts.

3. Product, Inventory, and Pricing Information

  • Product descriptions, images, and specifications are for reference purposes. We strive for accuracy but cannot guarantee absolute precision.

  • Inventory levels may change; availability is subject to stock on hand.

  • Prices may change without notice; the price charged is confirmed at checkout.

4. Orders and Payments

  • Orders must be placed through the website with complete and accurate information.

  • We accept credit and debit cards, including Visa, MasterCard, and others.

  • Payment is confirmed once authorization from the card issuer is received.

  • Order confirmations are sent via email and contain order details and payment status.

5. Shipping Policy

  • Delivery Scope: Orders are delivered within Australia only. Delivery to other countries is not supported.

  • Shipping Costs: Orders of AUD 160 or less incur AUD 16.99 shipping; orders over AUD 160 enjoy free shipping.

  • Processing Time: Orders are processed within 1–3 business days. Orders placed before 6:00 PM (Monday to Friday, Australia/Sydney, AEST/AEDT) are processed the same day; orders after 6:00 PM or on non-working days are processed on the next business day.

  • Estimated Delivery: 5–15 business days after processing.

  • Carrier: UPS

  • Order Tracking: Customers receive an email with order number, payment, and shipping information. Orders can be tracked on the website by entering the email or phone number along with the order number.

  • Delivery Acceptance: Inspect the package upon receipt; report damage immediately.

  • For more information, please click: Shipping policy.

6. Order Cancellation

  • 48-Hour Cancellation: Orders can be canceled within 48 hours of placement. We will process and cancel your order immediately.

  • After 48 Hours: For orders placed over 48 hours ago or already shipped, wait for delivery and follow the return policy for refund.

  • Refunds: Processed within 1–3 business days using the original payment method.

  • For more information, please click: Order Cancellation Policy.

7. Returns and Refunds

  • Return Period: 30 days from delivery.

  • Conditions: Appearance defects, quality issues, unusual odor, severe color difference, incorrect item, or no reason within 30 days.

  • Return Procedure: Contact us via email or phone with order number, payment confirmation, reason, and photos/videos. Our team will provide the return address. Return items securely; we will inspect them upon receipt and arrange refunds.

  • Exchange Procedure: Contact us similarly; after inspection, replacement items are shipped within 1–3 business days.

  • Return Labels: Provided for approved returns; unauthorized returns may not be accepted.

  • Refund Process: Refunds processed 1–3 business days after item inspection. Returned to original payment method.

  • Cost Responsibility: Shipping costs for defective or incorrect items covered by us; returns without reason are the customer’s responsibility.

  • Liability Statement: Items must be securely packaged; we are not responsible for damages due to improper packaging.

  • For more information, please click: Refund Policy.

8. Privacy and Data Protection

User information is collected and managed according to our Privacy Policy. Personal data is used to process orders, provide services, and improve user experience. Users have rights to access, correct, or request deletion of personal data.

9. Disputes and Governing Law

Any disputes arising from using our store are governed by Australian law. Users agree to resolve disputes according to these terms and relevant local regulations.

10. Modifications to Terms

We may update these Terms of Service periodically. Continued use of the store constitutes acceptance of changes. Major updates will be communicated via the website.

11. Limitation of Liability

We are not liable for indirect, incidental, or consequential damages arising from use of the website or services. Liability for direct damages is limited to the purchase price of the products.

12. Intellectual Property

All content, images, logos, and designs on the website are owned by us. Unauthorized use is prohibited.

13. Additional Provisions

  • Users must provide accurate shipping and contact information.

  • Any issues with orders, payments, or deliveries must be reported promptly.

  • Promotional or discount-related terms are not included in these terms.

14. Contact Information

E-mail: info@havenestilo.com

Phone: +1 (516) 639-6917

Address: 4209 HARD SCRABBLE RD, COLUMBIA, SC 29223-8562, US

Opening Hours: Monday to Friday, 09:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)