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Order Cancellation Policy

This Order Cancellation Policy applies to the online store operated by Havenestilo (hereinafter referred to as “we”). It explains how order cancellations and refunds are handled to ensure a clear and transparent shopping experience.

Order Cancellation Conditions

Orders that have not been shipped within 48 hours after placement may be canceled upon request.

If an order exceeds 48 hours after placement or has already entered the shipping process, it cannot be canceled directly. In this case, customers may wait for the order to be delivered and then contact us to request a return and refund.

Order Cancellation Process

  1. To request an order cancellation, please contact our customer support team via email or phone and provide the relevant information, including the order number and payment confirmation.

  2. Our support team will review your request promptly and notify you of the result once the request has been approved, as well as arrange the refund accordingly.

Refund Process

  • Refund Method: Approved refunds will be returned to the original payment method used at checkout, including Visa or MasterCard.

  • Processing Time: Refunds are generally processed within 1–3 business days. The actual time for the funds to appear in your account depends on your card issuer. If the refund is not received within the expected timeframe, please contact us for assistance.

Order Status Clarification

Once an order has entered preparation or shipping stages, it is considered in progress and no longer eligible for direct cancellation. Order status information provided by our system or customer support shall be considered final.

Communication and Updates

We encourage customers to contact us as soon as possible if there are questions regarding order status or cancellation eligibility. Clear and timely communication helps us provide efficient support and accurate processing.

Policy Updates

We may update this Order Cancellation Policy from time to time to reflect operational adjustments. Any changes will apply to future orders placed after the update.

Contact Us

E-mail: info@havenestilo.com

Phone: +1 (516) 639-6917

Address: 4209 HARD SCRABBLE RD, COLUMBIA, SC 29223-8562, US

Opening Hours: Monday to Friday, 09:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)