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GDPR Policy

This GDPR Policy applies to the online store operated by Havenestilo (hereinafter referred to as “we”). It explains how personal data is collected, used, stored, and protected when you visit or interact with our store.

1. Personal Data We Collect

We collect personal data only when it is necessary to provide our services. This may include:

  • Contact details such as name, email address, phone number, and shipping address

  • Order-related information, including purchase history and payment confirmation details

  • Technical data such as IP address, browser type, and device information for website functionality

All data is collected through lawful and transparent means.

2. Purpose of Data Use

Personal data is used to:

  • Process and manage orders

  • Provide customer support and respond to inquiries

  • Communicate order updates and service-related information

  • Improve website functionality and user experience

  • Comply with operational and record-keeping requirements

We do not use personal data for purposes unrelated to store operations.

3. Legal Basis for Processing

We process personal data based on one or more of the following grounds:

  • Performance of an order or service request

  • Compliance with applicable obligations

  • Legitimate interests related to operating and improving our store

  • User consent, where required

4. Data Storage and Retention

Personal data is stored securely and retained only for as long as necessary to fulfill the purposes outlined in this policy. Once data is no longer required, it is deleted or anonymized in a secure manner.

5. Data Security

We apply appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, loss, or misuse.

Access to personal data is limited to authorized personnel only.

6. User Rights

You have the right to:

  • Request access to your personal data

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal data, where applicable

  • Object to certain types of data processing

  • Request restriction of data use

Requests will be handled within a reasonable timeframe.

7. Data Sharing

Personal data is not sold or disclosed for unrelated purposes. Data may be shared only when necessary to complete store operations, such as order fulfillment or payment processing, and only to the extent required.

8. Cookies and Similar Technologies

Our store may use cookies or similar technologies to ensure proper website functionality and improve user experience. You may manage cookie preferences through your browser settings.

9. Policy Updates

This GDPR Policy may be updated periodically to reflect changes in our operations. Any updates will apply to future interactions with the store.

10. Contact Information

E-mail: info@havenestilo.com

Phone: +1 (516) 639-6917

Address: 4209 HARD SCRABBLE RD, COLUMBIA, SC 29223-8562, US

Opening Hours: Monday to Friday, 09:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)